Technical Support
| Support Service Plan | ||||
|---|---|---|---|---|
| 1st | 2nd | 3rd | 4th | |
| Disk Space & Traffic: | ||||
| Ping Monitoring | Yes | Yes | Yes | Yes |
| 24x7x365 Technical Support |
Yes | Yes | Yes | Yes |
| O/S Updates and Patches | Yes | Yes | Yes | Yes |
| Remote Hands and Eyes | 8x5 | 24x7x365 | 24x7x365 | 24x7x365 |
| Service Monitoring | 0 | 5 | 10 | 20 |
| On-Demand Vulnerability Assessments | No | Yes | Yes | Yes |
| O/S Hardening Services | No | Yes | Yes | Yes |
| Anti Virus Protection | No | No | Yes | Yes |
| Monthly Enterprise Reporting | No | No | Yes | Yes |
| Direct Support Escalations | No | No | No | Yes |
| Dedicated Support Engineers | No | No | No | Yes |
| Penetration Testing Service | No | No | 1 / Year | 4 / Year |
| Systems Administrative Service | No | 2hr/month | 5hr/month | 10hr/month |
| Manage Service Plan | 1st | 2nd | 3rd | 4th |
| Pricing: | ||||
| 1st | 2nd | 3rd | 4th | |
| Setup fee | Yes | Yes | Yes | Yes |
| Monthly Fee | RM140.00 | RM280.00 | RM480.00 | RM800.00 |
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Term & Condition:
- Payment Term: Prepaid Basic and bill monthly
- No Deposit Required
- Strictly no refund for dedicated server
- Server setup within 3 working days
- 1st Level Support Plan included.
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